Eleva Customer Care.


Our main goal is to bring peace of mind to all our customers. Re-assure them as much as possible that they have our full support to solve any issues, clear any doubts and guide them hand to hand through the marvelous solutions we develop for them. As each solution is unique, they have their own help center built into their software. Read more below.

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Tutorials & Support

Customer care is directly available within your software solution (on the left menu). Besides having direct contact with your dev reps, we develop priority-based support for your whole team, allowing us to prioritize high-rank employee requests or tickets.

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Direct Contact

This feature is only included in custom Saville plans starting at $3,029/mo. You, as a team leader, have direct contact with your dev rep. He will be your business representative with us and will be in charge of solving any issues/tickets.

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Tutorials

This feature is only included in custom Saville plans starting at $3,029/mo. Our team of devs and software experts will make a set of tutorials built into your solution so you and your team always have that backup when they need it. Think about it as a user manual, except better, focused solely on your operations and not boring to read.

Eleva. Build your dreams.

Building rocket ships, cars and houses is a tough assignment. Are you familiar with Legos? Well, they make this assignment as easy as possible. All you have to do is be creative. That's us. We give you all the tools you need to build a solid engine that powers and optimizes your operations. You pay for our help, only if you need it!

If you are a true leader, your team's productivity should be your number 1 priority. Eleva software builds are designed to make your team cut through the day like a red hot butterknife. Let them get rid of tedious and repetitive tasks that exponentially decrease your customer success and, ultimately, your company's revenue.

Top selling Add-ons:

ChatBotPrompt

CBAI is an AI-powered chatbot that can run in multiple channels. These channels include Instagram DMs, Messenger, WhatsApp, and custom chat widgets. The chatbot is designed by our team of prompt engineers. Our prompt engineers will create a prompt based on your needs, including personality, intent, and additional information.

OnlineCourses

The global digital education market is projected to grow at a CAGR of 31.5% from 2025 to 2026. This DLC is all you need to jump on this train. We will build a client/student portal for you. Help you build your first course. Provide you with a full integrated solution to start your digital info-empire.

WebDesign+Code

Web design + coding + maintenance. Our team of web design experts can create a high-quality, no-limit website for your business. Our team of programmers can bring your website ideas to life. This DLC is designed to boost your online image.

The use of any of our programs implies acceptance of the user confidentiality conditions, as well as the commitment to protect and not disclose any confidential information to third parties. User confidentiality is paramount, and we commit to implementing all necessary measures to protect your and our personal and professional information. Our company is legally registered in Ecuador, complying with all current regulations and laws of the country. For those users who need to make deductions of the Value Added Tax (VAT) in Spain, please note that it is possible to issue appropriate invoices for this purpose. However, this process requires a prior request and additional steps that must be managed directly with our billing department. If you require an invoice that meets the tax requirements of Spain for VAT deduction, please contact us through the official channels available. We will ensure to provide you with all necessary assistance to perform the corresponding billing process and guarantee that it meets the established tax requirements in Spain. Please note that this management may require additional information and a specific processing time. We appreciate your understanding and cooperation in this process. By using our programs and services, you confirm that you have read, understood, and accepted these conditions. The security and satisfaction of our users are our priority, and we are here to support you at all times. For any additional inquiries, do not hesitate to contact our customer service team. We are available to assist you with any questions or requirements you may have regarding confidentiality, the use of our programs, or billing procedures.

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