Eleva Legal Hub.

At Eleva, safeguarding our customers' privacy is our top priority. Our Privacy Policy provides a clear and comprehensive explanation of how we collect, use, disclose, and securely store your personal and business information in compliance with GDPR regulations.

Read our Terms and Conditions for a clear understanding of the rules and guidelines for using our services. Important information regarding your responsibilities as a user, the scope of our services, limitations of liability, and the legal framework governing the use of our software.

Discover how we safeguard and manage your business and customer information by reading our Data Protection Policy. We ensure full compliance with GDPR across all funnels, forms, and campaigns launched by our software. Powered by AWS, we prioritize security and reliability in every aspect of our service.


Please refer to our Refund Policy for detailed information on how we handle refunds. We are committed to ensuring a fair and transparent process across all transactions made through our software.

PRIVACY POLICY.

We are committed to ensuring the privacy and protection of your personal data. In accordance with the General Data Protection Regulation (GDPR), we have implemented the necessary measures to safeguard your information. By using our programs and services, you consent to the collection, use, and storage of your personal data as described in this notice.

Data Controller: Our company, registered in Ecuador, is the data controller responsible for the processing of your personal data.

Types of Data Collected: We may collect various types of personal data including, but not limited to, your name, email address, contact information, and usage data.

Purpose of Data Collection: Your personal data is collected for specific, explicit, and legitimate purposes, including but not limited to:

  • Providing and improving our services.

  • Communicating with you regarding updates, offers, and support.

  • Complying with legal obligations and protecting our legitimate interests.

  • Data Retention: Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Data Security: We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, loss, destruction, or alteration.

Your Rights: Under the GDPR, you have the following rights regarding your personal data:

  • Right to access your data.

  • Right to rectification of inaccurate data.

  • Right to erasure (right to be forgotten).

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to data processing.

Contact Information: If you have any questions or concerns about your personal data, or if you wish to exercise any of your rights under the GDPR, please contact us.

[email protected]

TERMS AND CONDITIONS.

1. Acceptance of Terms

By accessing or using our software, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the software.

2. Minimum Building Time

All custom software or service implementations provided by Eleva require a minimum building time of three (3) months. This timeframe ensures the reliability, stability, and performance of our solutions.

3. Free Trial and Automatic Billing

If you register for a free trial, you authorize Eleva to automatically charge your selected payment method at the end of the seven (7)-day trial period, unless you cancel your subscription before the trial expires.

By starting a free trial, you expressly consent to this automatic charge and acknowledge that no refunds will be issued once the billing occurs.

You may cancel your subscription at any time before the end of the trial through your account dashboard under Settings → Billing.

4. Payments and Billing

Payments for all active subscriptions are due on the first day of each billing cycle (typically monthly). A five (5)-day grace period applies before temporary suspension of services.

If payment is not received after the grace period, your account and automations may be paused until the balance is settled in full.

All payments are final and non-refundable, including partial months, unused features, or early cancellations.

5. Additional Costs and Usage-Based Billing

Certain features within Eleva incur variable or credit-based fees beyond your base monthly subscription. These may include, but are not limited to:

WhatsApp Integration: $10 monthly maintenance fee AI Agent Usage: Cost per message processed AI Voice Calls: Cost per minute Bulk Email Campaigns: Cost per email sent Other Miscellaneous Fees: Based on the internal credit system

All additional charges are transparently displayed within your account under Settings → Billing / Facturación, where you can review, modify, or cancel your plan at any time.

6. Cancellation Policy

You may cancel your subscription at any time through your account dashboard. Cancellation stops future billing but does not entitle you to refunds for any prior payments, setup fees, or active billing cycles.

Once canceled, service access remains active until the end of the current paid period.

7. Confidentiality

All information, data, and system details provided by Eleva are confidential. You agree not to disclose or share any element of our solutions (including design, functionality, or code) without written consent from Eleva.

This obligation remains valid after termination of service.

8. Responsibility and Indemnification

Eleva shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the software, except as expressly acknowledged by Eleva in writing.

You agree to indemnify and hold Eleva harmless from any claim, loss, or liability resulting from misuse of our services.

9. Limitations of Liability

To the maximum extent permitted by law, Eleva’s total liability for any claim shall not exceed the total amount paid by you during the preceding three (3) months of active subscription.

Eleva shall not be liable for loss of profits, data, goodwill, or other consequential damages.

10. Amendments

Eleva reserves the right to modify these Terms and Conditions at any time. Updates will be published on our website. Continued use of the software after such updates constitutes your acceptance of the revised terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Ecuador. Any disputes shall be resolved exclusively before the competent courts of Manta, Ecuador.

12. Contact

For inquiries regarding billing, cancellation, or any clarification of these Terms, please contact our team at:

📧 [email protected]

DATA PROTECTION POLICY.

1. Introduction

At Eleva, we prioritize the security and privacy of your business data. This Data Protection Policy outlines how we collect, store, and protect your information, ensuring compliance with the General Data Protection Regulation (GDPR).

2. Data Security and Storage

Storage on AWS: We store all business databases on Amazon Web Services (AWS), a globally recognized and trusted cloud service provider. AWS offers robust security measures, including data encryption, access controls, and regular security audits, ensuring the highest level of data protection. By leveraging AWS, we benefit from state-of-the-art security infrastructure and practices that safeguard your data against unauthorized access and breaches.

Encryption: All data stored on AWS is encrypted both in transit and at rest, providing an additional layer of security and ensuring that your information is protected at all times.

3. GDPR Compliance

Compliance Across All Services: Every campaign, form, and funnel created and deployed through our software is designed to comply fully with GDPR requirements. We ensure that all marketing activities undertaken on behalf of your business adhere to these regulations, protecting the privacy and rights of individuals whose data is processed.

Transparent Data Practices: We implement transparent data collection and usage practices, providing clear information about how data is collected, processed, and stored. Users are informed about their rights under GDPR and how they can exercise these rights.

4. Data Access and Confidentiality

Controlled Access: Access to business databases and sensitive information is restricted to authorized personnel only. We implement strict access controls to ensure that only those who need to access data for legitimate business purposes can do so.

Confidentiality Agreements: All employees and partners are required to sign confidentiality agreements, committing to protecting the privacy and security of your data.

5. Regular Audits and Updates

Security Audits: We conduct regular security audits and assessments to ensure that our data protection measures remain effective and up-to-date with the latest security standards.

Continuous Improvement: We continuously monitor and improve our data protection practices to address emerging threats and ensure ongoing compliance with GDPR and other relevant regulations.

6. User Rights

Data Access and Portability: Users have the right to access their personal data and request a copy of the information we hold. They can also request the transfer of their data to another service provider.

Right to Erasure: Users can request the deletion of their data from our systems, in line with GDPR requirements.

REFUND POLICY.

1. Submission of Refund Requests

To request a refund, customers must formally submit their petition to [email protected]. The petition should include the reason for the refund request, along with any supporting documentation or evidence.

2. Review and Analysis

Upon receipt of the refund request, our dedicated team will thoroughly review and analyze the petition. This process ensures that each request is given careful consideration based on the information provided.

3. Refund Eligibility

Refund eligibility is determined based on the nature of the request and the circumstances surrounding it. Requests may be eligible for either a complete or partial refund. Decisions are made at the discretion of our review team and are aligned with our Terms and Conditions.

4. Non-Debatable Decisions

If a request does not meet the criteria for a refund, the decision is final and non-debatable. According to applicable laws and our Terms and Conditions, Eleva is under no obligation to provide a refund unless explicitly stated in our agreement or acknowledged in written or voice communication.

5. Legal Framework

This refund policy is governed by the laws of Ecuador, specifically the jurisdiction of Manta. Any disputes arising from or related to this policy shall be resolved exclusively by the courts located in Manta, Ecuador.

6. Responsibility for Payments

Customers are responsible for ensuring timely payments for services rendered. Payments must be made on the first day of every month, with a grace period of five (5) days. Services will be suspended if payment is not received within this timeframe, and Eleva bears no responsibility for delays or disruptions caused by late payments.