Eleva Legal Hub.
At Eleva, safeguarding our customers' privacy is our top priority. Our Privacy Policy provides a clear and comprehensive explanation of how we collect, use, disclose, and securely store your personal and business information in compliance with GDPR regulations.
Read our Terms and Conditions for a clear understanding of the rules and guidelines for using our services. Important information regarding your responsibilities as a user, the scope of our services, limitations of liability, and the legal framework governing the use of our software.
Discover how we safeguard and manage your business and customer information by reading our Data Protection Policy. We ensure full compliance with GDPR across all funnels, forms, and campaigns launched by our software. Powered by AWS, we prioritize security and reliability in every aspect of our service.
Please refer to our Refund Policy for detailed information on how we handle refunds. We are committed to ensuring a fair and transparent process across all transactions made through our software.
PRIVACY POLICY.
We are committed to ensuring the privacy and protection of your personal data. In accordance with the General Data Protection Regulation (GDPR), we have implemented the necessary measures to safeguard your information. By using our programs and services, you consent to the collection, use, and storage of your personal data as described in this notice.
Data Controller: Our company, registered in Ecuador, is the data controller responsible for the processing of your personal data.
Types of Data Collected: We may collect various types of personal data including, but not limited to, your name, email address, contact information, and usage data.
Purpose of Data Collection: Your personal data is collected for specific, explicit, and legitimate purposes, including but not limited to:
Providing and improving our services.
Communicating with you regarding updates, offers, and support.
Complying with legal obligations and protecting our legitimate interests.
Data Retention: Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Data Security: We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, loss, destruction, or alteration.
Your Rights: Under the GDPR, you have the following rights regarding your personal data:
Right to access your data.
Right to rectification of inaccurate data.
Right to erasure (right to be forgotten).
Right to restrict processing.
Right to data portability.
Right to object to data processing.
Contact Information: If you have any questions or concerns about your personal data, or if you wish to exercise any of your rights under the GDPR, please contact us.
TERMS AND CONDITIONS.
1. Acceptance of Terms
By accessing and using our software, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our software.
2. Minimum Building Time
All services provided by Eleva require a minimum building time of three (3) months. This time frame is necessary to ensure the highest quality and reliability of our software solutions.
3. Confidentiality
All information, data, and details pertaining to our software solutions are strictly confidential. You agree not to disclose any aspect of our solutions to third parties without prior written consent from Eleva. This confidentiality agreement remains in effect even after the termination of your use of our services.
4. Responsibility
Eleva shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our software, except for liabilities expressly acknowledged by Eleva in text or voice communication. You agree to indemnify and hold Eleva harmless from any claims arising from your use of our services.
5. Limitations of Liability
To the fullest extent permitted by law, Eleva's liability for any claims related to your use of our software is limited to the amount paid by you for the use of the software. Eleva is not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption.
6. Legal Framework
These Terms and Conditions are governed by and construed in accordance with the laws of Ecuador, specifically the jurisdiction of Manta. Any disputes arising out of or related to these terms shall be resolved exclusively by the courts located in Manta, Ecuador.
7. Non-Disclosure
You agree that no aspect of our software solutions, including but not limited to design, functionality, and underlying code, shall be disclosed to third parties without the explicit written permission of Eleva. This non-disclosure agreement is binding and enforceable even after the cessation of your use of our services.
8. Payments
Payments for our services must be made on the first day of every month. You have a grace period of five (5) days to complete the payment. If payment is not received within this timeframe, services will be suspended until payment is made in full. Payment is solely your responsibility and not that of Eleva.
9. Amendments
Eleva reserves the right to amend or modify these Terms and Conditions at any time. We will notify you of significant changes by posting the updated terms on our website. Your continued use of our software constitutes acceptance of the updated terms.
DATA PROTECTION POLICY.
1. Introduction
At Eleva, we prioritize the security and privacy of your business data. This Data Protection Policy outlines how we collect, store, and protect your information, ensuring compliance with the General Data Protection Regulation (GDPR).
2. Data Security and Storage
Storage on AWS: We store all business databases on Amazon Web Services (AWS), a globally recognized and trusted cloud service provider. AWS offers robust security measures, including data encryption, access controls, and regular security audits, ensuring the highest level of data protection. By leveraging AWS, we benefit from state-of-the-art security infrastructure and practices that safeguard your data against unauthorized access and breaches.
Encryption: All data stored on AWS is encrypted both in transit and at rest, providing an additional layer of security and ensuring that your information is protected at all times.
3. GDPR Compliance
Compliance Across All Services: Every campaign, form, and funnel created and deployed through our software is designed to comply fully with GDPR requirements. We ensure that all marketing activities undertaken on behalf of your business adhere to these regulations, protecting the privacy and rights of individuals whose data is processed.
Transparent Data Practices: We implement transparent data collection and usage practices, providing clear information about how data is collected, processed, and stored. Users are informed about their rights under GDPR and how they can exercise these rights.
4. Data Access and Confidentiality
Controlled Access: Access to business databases and sensitive information is restricted to authorized personnel only. We implement strict access controls to ensure that only those who need to access data for legitimate business purposes can do so.
Confidentiality Agreements: All employees and partners are required to sign confidentiality agreements, committing to protecting the privacy and security of your data.
5. Regular Audits and Updates
Security Audits: We conduct regular security audits and assessments to ensure that our data protection measures remain effective and up-to-date with the latest security standards.
Continuous Improvement: We continuously monitor and improve our data protection practices to address emerging threats and ensure ongoing compliance with GDPR and other relevant regulations.
6. User Rights
Data Access and Portability: Users have the right to access their personal data and request a copy of the information we hold. They can also request the transfer of their data to another service provider.
Right to Erasure: Users can request the deletion of their data from our systems, in line with GDPR requirements.
REFUND POLICY.
1. Submission of Refund Requests
To request a refund, customers must formally submit their petition to [email protected]. The petition should include the reason for the refund request, along with any supporting documentation or evidence.
2. Review and Analysis
Upon receipt of the refund request, our dedicated team will thoroughly review and analyze the petition. This process ensures that each request is given careful consideration based on the information provided.
3. Refund Eligibility
Refund eligibility is determined based on the nature of the request and the circumstances surrounding it. Requests may be eligible for either a complete or partial refund. Decisions are made at the discretion of our review team and are aligned with our Terms and Conditions.
4. Non-Debatable Decisions
If a request does not meet the criteria for a refund, the decision is final and non-debatable. According to applicable laws and our Terms and Conditions, Eleva is under no obligation to provide a refund unless explicitly stated in our agreement or acknowledged in written or voice communication.
5. Legal Framework
This refund policy is governed by the laws of Ecuador, specifically the jurisdiction of Manta. Any disputes arising from or related to this policy shall be resolved exclusively by the courts located in Manta, Ecuador.
6. Responsibility for Payments
Customers are responsible for ensuring timely payments for services rendered. Payments must be made on the first day of every month, with a grace period of five (5) days. Services will be suspended if payment is not received within this timeframe, and Eleva bears no responsibility for delays or disruptions caused by late payments.
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The use of any of our programs implies acceptance of the user confidentiality conditions, as well as the commitment to protect and not disclose any confidential information to third parties. User confidentiality is paramount, and we commit to implementing all necessary measures to protect your and our personal and professional information. Our company is legally registered in Ecuador, complying with all current regulations and laws of the country. For those users who need to make deductions of the Value Added Tax (VAT) in Spain, please note that it is possible to issue appropriate invoices for this purpose. However, this process requires a prior request and additional steps that must be managed directly with our billing department. If you require an invoice that meets the tax requirements of Spain for VAT deduction, please contact us through the official channels available. We will ensure to provide you with all necessary assistance to perform the corresponding billing process and guarantee that it meets the established tax requirements in Spain. Please note that this management may require additional information and a specific processing time. We appreciate your understanding and cooperation in this process. By using our programs and services, you confirm that you have read, understood, and accepted these conditions. The security and satisfaction of our users are our priority, and we are here to support you at all times. For any additional inquiries, do not hesitate to contact our customer service team. We are available to assist you with any questions or requirements you may have regarding confidentiality, the use of our programs, or billing procedures.
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