DLCs only available for customers on a SIMPLE plan or higher. Each DLC has an installation fee and/or a monthly maintenance fee, as indicated in ELEVA's commercial offer. Payment will be made automatically through ELEVA’s authorized payment methods. Installation and maintenance payments for DLCs are non-refundable under any circumstances. ELEVA will implement each DLC within the following estimated timeframes: Low: 1-2 days; Mid: 3-15 days; High: 2+ weeks Timeframes may vary depending on workload and the Client’s cooperation in providing required information. DLC maintenance includes personalized technical support to resolve questions and issues related to its functionality. It does not include additional developments beyond the scope of the contracted DLC. ELEVA may make improvements to the DLCs at no additional cost, except for new functionalities that require a paid upgrade.